The Good
I found Steph’s newest book in the wild at my LYS last Saturday and proceeded to read it in a matter of hours. Very fine writing. 🙂
I got a check for $100 unexpectedly from the university. Not knowing why random monies had been sent to me, I called the Financial Aid office. It turns out that a online scholarship application that I thought I had cancelled out of was actually submitted… not even half complete… but obviously complete enough to get me free money. Woot!
It dawned on me this morning that I have been at this knitting blog thing for a year now.
I sent an email to the Public Service office of the City of Mountain View at the beginning of this week because I have encountered a few left turn light sensors that aren’t trigger by my scooter. This is very frustrating because one of them is a block from my work and I have to go through that intersection, turning left, to get to work where they pay me for my time. I wasn’t expecting a reponse, so I was pleasently surprised when I got an email from a nice city traffic engineer informing me that sometime today a traffic engineer will be inspecting the intersections I complained about. Just wow… I have a problem and it’s being taken seriously by people with the skills and authority to resolve the issue. That’s quite a rush.
The Bad and the Ugly
Unfortunately, the email from the nice city traffic engineer apparently burned up my current customer service karma. The Husband and I went to the new Best Buy in Sunnyvale to return our boxset of the first season of Deadwood because it contains 2 disc fives and no disc six. After being left standing around for 20 minutes, we were informed that because we didn’t have a receipt we couldn’t return it there even though we were trying to do a straight exchange for a non-defective version. We told them it had been a gift (truthfully, we can’t remember where we got it from for the life of us… it very well could have been Best Buy), hence the lack of receipt. The snooty, little customer service supervisor was no help whatsoever. No receipt… blah blah blah… it was a gift? maybe we can look up the receipt in the system (note: for some reason I find this disturbing)… oh, the people who gave it to you didn’t get it from a Best Buy, then we can’t take it even though we have 20 copies on the shelf and this one would be returned to the distributor as a defective item. I was moments away from asking to talk to her manager, but it was 8 pm and I was hungry for dinner. “The system won’t let us return things without a receipt.” Bullshit. I can’t believe that the manager can’t override that feature… that’s what managers are for. So, we left, and I think we’ll avoid that Best Buy… and I’m going to take every opportunity to tell other people not to shop there either because apparently Customer Specialist Supervisor training at Best Buy doesn’t include the adage that people rarely tell others about good experiences, but will tell at least 10 people about a bad one (hence this post).
Lastly, there sadly has been no knitting the last few days. Hopefully, the weekend will solve this problem.